fangwin Platform Privacy Notice

This page describes what data we collect when you use fangwin, how we store and protect it, and who may access it. We take your privacy seriously. Our commitment is to handle your personal information transparently and securely, whether you're registering an account, depositing funds, or withdrawing winnings.

We collect information to verify your identity, process your transactions, and comply with local law in supported jurisdictions. We never sell your data to third parties. We use encryption, secure servers, and limited-access policies to keep your information protected. This notice explains those practices in detail.

If you have questions about how we handle your data or want to exercise your rights regarding your information, our support team can assist you. We operate across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang, and our multilingual team is available to clarify any aspect of this privacy policy.

What Data We Collect at fangwin

When you open an account at fangwin, we collect your real name, email address, phone number, date of birth, and residential address. These details are required to verify your identity and confirm your age and eligibility to use our platform. We also collect government-issued identification — a copy of your national ID, passport, or driver's licence — and may retain those images in our secure database for compliance and dispute resolution.

When you deposit or withdraw funds, we record transaction details — the payment method, amount, date, and confirmation code. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers to mobile banking, local payment, online payment, or e-wallet accounts, those payment providers share confirmation data with us so we can credit or verify your account balance. We retain this information to reconcile your account, detect fraud, and meet regulatory obligations.

We collect your gaming activity — bets placed, games played, wins and losses, and account balance history. We also collect technical data — your IP address, device type, browser version, and access timestamps. This technical information helps us identify security threats, troubleshoot platform issues, and understand how users navigate fangwin.

Third-Party Data Processors

We work with third-party service providers who process data on our behalf. Our payment processors handle deposit and withdrawal transactions. Our hosting provider maintains our servers and databases. Our live-dealer studios collect video feeds during game sessions. These processors are contractually bound to protect your data and use it only for the services we've contracted them to provide.

Our servers may be located outside your jurisdiction. Data transfers between countries occur with encryption and follow standard data-protection practices. If you're concerned about international data transfers, contact our support team for details on server locations and data residency options.

Identity Verification

We collect government ID to confirm your age and residential eligibility. This is a legal requirement for all supported jurisdictions.

Transaction Records

We retain deposit and withdrawal details for compliance, fraud detection, and account reconciliation.

Gaming Activity

We log all bets, game sessions, and account balance changes. This data helps us detect suspicious patterns and resolve disputes.

Technical Logs

IP addresses, browser data, and access timestamps are retained to maintain platform security and investigate technical issues.

How We Use and Protect Your Data

We use your data only for purposes directly related to providing fangwin services. We verify your identity before allowing deposits or withdrawals. We process transactions through payment providers. We monitor for fraud and suspicious activity. We respond to customer-support inquiries. We comply with legal requests from regulators in supported jurisdictions. We never use your data for marketing, advertising, or other purposes without your explicit consent.

We protect your data using industry-standard encryption, firewalls, and access controls. Only authorised personnel at fangwin can view sensitive information like your ID, account balance, or payment details. We conduct regular security audits and update our systems to defend against emerging threats. If we discover a data breach, we will notify affected users and take corrective action within the timeframes required by law.

Your Rights Regarding Your Data

You have the right to request a copy of all personal data we hold about you. You can request that we correct inaccurate information — for example, if your registered address has changed. You can request account closure, which permanently deletes your account and associated data, subject to retention requirements for compliance (such as transaction records that must be kept for regulatory purposes).

If you believe we have misused your data or violated this privacy policy, you can lodge a complaint with our support team. We will investigate and respond within 14 days. If you are not satisfied with our response, you may escalate to your local data-protection authority or regulator.

Data Retention and Account Deletion

We retain your personal data for as long as your account is active. After you close your account, we delete most information within 90 days. However, we may retain transaction records, gaming history, and identity verification documents longer if required by law — typically up to seven years for financial compliance. During major tournament seasons like Liga 1, Piala Indonesia, or Piala AFF, if you request account deletion, we will process it once any active bets or pending transactions settle.

If you have any questions about our privacy practices, contact our support team. We maintain this policy in accordance with local data-protection laws in supported jurisdictions. If this policy conflicts with a regulation in your jurisdiction, the law of your jurisdiction takes precedence. We update this notice periodically and will notify you of material changes by email or on-platform notification.